Hopefully you will be able to find all of the answers to your questions in the FAQ, but if you are still unsure of something or have a question. Please don’t hesitate to reach out and contact us.
Quick Links
- IS THERE A DELIVERY CHARGE?
- WHO IS RESPONSIBLE FOR ASSEMBLY AND TEARDOWN OF LARGE ITEMS?
- WHAT IS THE COST ASSOCIATED WITH SET-UP AND BREAK-DOWN OF RENTAL ITEMS?
- DO I NEED TO BE THERE WHEN THE ITEMS ARE DELIVERED?
- WHAT IF DAMAGE OCCURS TO A PIECE OF RENTAL EQUIPMENT WHILE IN MY POSSESSION?
- HOW DO I GET IN TOUCH WITH YOU AFTER HOURS FOR AN EMERGENCY RELATED TO MY EVENT?
- WHAT TYPE OF PAYMENT ARE ACCEPTED AND WHEN ARE THEY DUE?
- ONCE I’VE SECURED MY RENTAL, CAN I MAKE CHANGES?
- HOW LONG IS THE RENTAL PERIOD?
- I’M READY TO PLACE AN ORDER, WHAT IS MY FIRST STEP?
- CAN WE PICK UP THE INVENTORY OURSELVES?
- RELEASE OF LIABILITY
IS THERE A DELIVERY CHARGE?
An order must be at least $750 in value to qualify for delivery. If your order meets this requirement, delivery starts at an $220 flat rate and may increase depending on distance from our warehouse or difficulty of delivery.
The starting rate of $220 is a flat fee charged for loading and unloading (excluding staging) both at the warehouse and delivery site. An additional fee of $2.00 per mile will be calculated based on distance from our warehouse to the delivery site.
Please call our office for additional information and a delivery fee quote.
WHO IS RESPONSIBLE FOR ASSEMBLY AND TEARDOWN OF LARGE ITEMS?
Items that require assembly and tear-down such as tents, stages, and dance floors are included in the rental fee.
WHAT IS THE COST ASSOCIATED WITH SET-UP AND BREAK-DOWN OF RENTAL ITEMS?
Set-up and Break-down is FREE.
DO I NEED TO BE THERE WHEN THE ITEMS ARE DELIVERED?
It is not mandatory for the customer to be present for delivery as long as arrangements have been made with the venue and our crew has access for delivery. However, it is preferred to have an authorized signer present at delivery to verify inventory quantity, condition, and proper location.
WHAT IF DAMAGE OCCURS TO A PIECE OF RENTAL EQUIPMENT WHILE IN MY POSSESSION?
You will be charged the replacement cost of the damaged or missing items. Security of the rental equipment is YOUR responsibility! Equipment must be protected from theft and damage (including weather related) while in your possession until scheduled pick-up time.
HOW DO I GET IN TOUCH WITH YOU AFTER HOURS FOR AN EMERGENCY RELATED TO MY EVENT?
If an emergency concerning your existing rental order arises during non-business hours, someone on our staff is only a phone call away. Call our main line at (813) 324-5607. If we happen to miss your call leave a message we will get back to you as quickly as possible to resolve the problem.
WHAT TYPE OF PAYMENT ARE ACCEPTED AND WHEN ARE THEY DUE?
A NON refundable 50% retainer is required when booking your rentals and the balance is due two weeks prior to the event. For your convenience, MasterCard, Visa, Discover, cash, as well as Vemno are accepted.
ONCE I’VE SECURED MY RENTAL, CAN I MAKE CHANGES?
Of course we will do our best to accommodate any changes in the order quantity and event date. Changes will be determined on a case by case basis based on our current inventory and availability. Any product reductions made within 14 days of the event will not be refunded or credited.
HOW LONG IS THE RENTAL PERIOD?
Rental rates are based on a reasonable event period. We recognize that a 24-hour rental window may not always make sense. Therefore, our current inventory and the event venue requirements will govern when pick-up is possible. We will gladly work with you to ensure timely pick-up
I’M READY TO PLACE AN ORDER, WHAT IS MY FIRST STEP?
When you are ready to place your order, call our office at (813) 324-5607. One of our event specialists will check availability, go over pricing and delivery instructions, and answer any questions or concerns you may have at that time. Reservations require a 50% retainer and a credit card number to have on file.
CAN WE PICK UP THE INVENTORY OURSELVES?
Our staff handles all transportation of the chairs, tables, and items to and from your event.
RELEASE OF LIABILITY
Traditions Rentals LLC is NOT responsible for injury occurring to Lessee or to any persons using the leased property and the Lessee further agrees to hold Traditions Rentals LLC free and harmless against any injury claims or property damage. By accepting these terms you indicate agreement with all the provisions in this lease and acknowledge that you will read, review, and follow all of the General rules posted on the rented equipment.
